This policy explains your right to cancel a Course you have purchased from us online, and the circumstances in which we provide refunds. It applies to all Courses purchased through openalliancelearning.com and forms part of our Terms of Sale. Nothing in this policy affects your statutory rights.

To cancel, tell us clearly within the 14-day period – the simplest way is to email admin@oalhub.co.uk with your name, order details and a statement that you wish to cancel. You may use the wording below:

We will acknowledge your cancellation by email.

If you ask us to give you access to your Course during the 14-day cancellation period, the following applies:

If you did not ask for immediate access, you are entitled to a full refund if you cancel within the 14 days.

Once the 14-day cooling-off period has passed, there is no automatic statutory right to a refund. We may, at our discretion, consider a refund or credit in limited circumstances. Where we agree a discretionary refund, we may take into account the proportion of the Course already accessed and any non-refundable costs we have incurred (such as awarding-body registration).

If we cancel a Course, or make a significant change to it that you do not accept, we will offer you a suitable alternative where possible or give you a full refund for the part not delivered.

The following are generally non-refundable once incurred:

• awarding-body registration or examination fees, once you have been registered with the awarding body; and
• digital content that you have already downloaded or accessed with your consent (see section 4).

We will always make clear at checkout where a fee is non-refundable.

If you are paying by instalments, your 14-day cancellation right still applies as set out above. After the cooling-off period, your obligation to pay any remaining instalments is governed by your Payment Plan Terms. If you cancel within the cooling-off period after starting the Course, any refund will be calculated as in section 4 and set against amounts paid.

Where a refund is due, we will refund using the same payment method you used to pay, unless you agree otherwise.

To request a refund, email admin@oalhub.co.uk with your name, order reference and the reason for your request. We may ask for supporting information. Please allow a reasonable period for us to review and process your request.

If you are unhappy with a Course or with how we have handled a refund, please contact us first at admin@oalhub.co.uk so we can try to resolve it.

Open Alliance Learning (OALHub Limited)

Email: admin@oalhub.co.uk

Registered office: 111, 80 Cumberland House, Scrubs Lane, London, NW10 6RF, United Kingdom