These Terms of Sale apply when you purchase a course or other product from us through our website at openalliancelearning.com. Please read them before placing an order. By placing an order you agree to these Terms of Sale.

When you purchase a course, you enter into a contract with OALHub Limited (trading as Open Alliance Learning).

To purchase a Course you must be at least 16 years old and able to enter into a legally binding contract. Where a particular Course permits enrolment by someone under 18, we require the consent of a parent or guardian.

We describe our Courses, including their level, duration, delivery method, access period and any accreditation, on the relevant course page. We provide this information in good faith and aim to keep it accurate and up to date.

Where a Course leads to a qualification awarded by an external awarding body, the accreditation details are as stated on the course page, and certification is subject to that body's own requirements and processes.

Course descriptions and marketing are intended to help you choose. We do not guarantee any particular employment, career, salary or other outcome, as these depend on many factors outside our control.

• You place an order by following the checkout process on our website.
• We will acknowledge your order by email. This acknowledgement confirms we have received your order; it is not yet acceptance.
• A binding contract is formed only when we send you a confirmation that your enrolment has been accepted (or, if earlier, when we give you access to the Course).
• If we are unable to accept your order (for example, the Course is unavailable or there was an error in the price or description), we will let you know and will not charge you, or will refund any payment already made.

• The price of a Course is as displayed on our website at the time you place your order, in pounds sterling (GBP).
• We take reasonable care to ensure prices are correct. If we discover an error in the price before we accept your order, we will contact you to confirm whether you wish to proceed at the correct price.
• Payment can be made using the methods shown at checkout. Card payments are handled securely by our payment provider.
• Payment plans / instalments: where we offer the option to pay in instalments, that option is subject to separate Payment Plan Terms, which you must agree to at the time.

• Courses are delivered online through your account.
• Your access period is stated on the course page, and is 12 months from the date we confirm your enrolment unless stated otherwise.
• You are responsible for having a suitable device and internet connection. Any specific technical requirements will be stated on the course page.
• We may update or improve Course content from time to time, provided this does not materially reduce what you have paid for.

Where a Course includes tutor support, the nature and extent of that support is as described on the course page.

Where a Course leads to a certificate, it is issued once you have met the completion and assessment requirements. Where certification is provided by an external awarding body, it is subject to that body's processes, timescales and any fees stated on the course page. We do not control awarding-body timescales.

Because you buy online, you usually have a legal right to cancel within 14 days of the contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and to receive a refund.

If you did not request immediate access, you will receive a full refund. Full details, including how to cancel and how refunds are calculated, are in our Refund and Cancellation Policy.

Refunds are handled in accordance with our Refund and Cancellation Policy, which forms part of these Terms of Sale.

You agree to:

• use the Course and its materials lawfully and only for your own learning;
• not share your account or distribute, copy or resell Course materials; and
• act honestly in any assessment.

We grant you a personal, non-transferable, revocable licence to access and use the Course materials during your access period for your own learning only. All intellectual property in the materials remains owned by or licensed to OALHub Limited.

We may suspend or end your access to a Course if you materially breach these Terms (for example by sharing materials or non-payment under a payment plan). Where we end the contract because of your breach, our Refund and Cancellation Policy sets out what, if any, refund applies.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence and for fraud. Subject to that, we are responsible for foreseeable loss and damage caused by us, but not for business losses or for loss or damage that was not foreseeable. Nothing in these Terms affects your statutory rights as a consumer.

If something goes wrong, please contact us first at admin@oalhub.co.uk so we can try to put it right.

We are not responsible for failure or delay caused by events outside our reasonable control. If such an event significantly affects delivery of your Course, we will contact you and, where appropriate, offer a suitable alternative or a refund for any part not delivered.

These Terms of Sale are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live.

If any part of these Terms is found to be unenforceable, the rest will continue to apply. We may transfer our rights and obligations to another organisation; this will not affect your rights.

Questions about these Terms of Sale can be sent to admin@oalhub.co.uk.